myBalto Foundation FAQ

what pet owners are eligible for assistance from the mybalto foundation? any owner is elibile for help from the mybalto foundation! all owners are automatically approved for assistance as long as they meet the following parameters they have a pet and are unable to cover the cost of their pet's medical treatment the funds are not being used for "cosmetic" reasons (i e tail docking, ear cropping, benign mass removal, declawing procedures) your hospital has enough funds in their mybalto account the owner's financial situation or the pet's prognosis are not factors necessary for approval that means we don't care about their credit score or the care credit status if you want to help them, that is good enough for us! can you use it for any type of pet? yes! it doesn't matter if its a hamster or a horse, as long as you are helping a pet in need, we are good with it! do clients need to download the mybalto app to verify that their pet needs assistance? 95% of the time, yes! we do have some exceptions for individuals who do not have a smart phone or individuals who left the house in a hurry and forgot their phone for individuals who do not have a smart phone for individuals who left the house without their phone we recommend submitting the claim as you would normally through our online portal and emphasize to the owner that they need to finalize the verification at home because the owner is automatically